Refund policy

All sales are final

Our products are cosmetics for personal care, made by hand in small batches. For hygiene and safety reasons, once an order leaves our workshop we cannot accept returns or exchanges, and we do not offer refunds, whether the product has been opened or not. A cosmetic that has been in someone else's home cannot go back on the shelf for the next customer.

Before you buy

Read the ingredients on each product page. If you are not sure which product suits your skin or hair, write to us before you order and we will help you choose: support@ldnamaste.com or WhatsApp (645) 220-5496.

Damaged, wrong or missing items

If your order arrives damaged, if we sent you the wrong product, or if something is missing, email support@ldnamaste.com within 7 days of delivery with your order number and a photo. We send you a replacement at no cost, or refund that item if we cannot replace it. You do not need to send anything back.

Every batch looks a little different

Colour, marbling and the strength of a natural scent change from batch to batch. That is what a small batch is, and it is not a defect. A product that arrived spoiled, melted or broken is a different matter, and it is covered above.

Cancelling an order

If your order has not left the workshop yet, we can cancel it and refund you in full. Write to us as soon as possible.

Lindo Despertar Namaste LLC · 24899 County Road 49, O'Brien, FL 32071 · (645) 220-5496 · support@ldnamaste.com